FAQs and Troubleshooting

Q: How do I use my new credit card terminal?


A: Here are a few videos showing you how to perform basic functions on our most common machines. If your machine isn't listed here, please email us at hello@360payments.com and we will be more than happy to help.


---------------------------------------------------------------------------------------------------------------


Questions? 

Copyright ┬ę 360 Payments 2018

Verifone VX 520

Ingenico ICT 220

Dejavoo Z11

PAX S90

Dejavoo Z6

First Data FD130

Ingenico ICT 250

Verifone VX 510

Verifone VX 570

---------------------------------------------------------------------------------------------------------------


Q: How do I read my monthly bill?


A: We've got a video to help with that! Watch Victoria walk you through your statement here.


---------------------------------------------------------------------------------------------------------------


Q:  How can I view my transactions and other reports online? (TransFirst customers only)


A: First, you'll need to set up a TransLink account. Follow the instructions in this video. Once you've created your account, this video will give you a tour of the TransLink platform.


---------------------------------------------------------------------------------------------------------------


Q:  How can I update my bank account or contact information with 360? 


A: Send us an email at hello@360payments.com and we will jump right on it.


---------------------------------------------------------------------------------------------------------------


Q:  My terminal isn't working! How else can I take payments? (TransFirst customers only)


A: The Transaction Express (TXP) virtual terminal allows you to take a payment anywhere you have access to an internet browser. This video will show you the basics.


---------------------------------------------------------------------------------------------------------------


Q:  How do I reorder paper for my machine or get other accessories?


A: You can order paper refills and many other accessories on our website. Order paper here, and order swivel stands for your credit card terminal here. You can also browse and order from our selection of free accessories here.


---------------------------------------------------------------------------------------------------------------