FAQs and Troubleshooting

Q: How do I use my new credit card terminal?


A: Here are a few videos showing you how to perform basic functions on our most common machines. If your machine isn't listed here, please email us at hello@360payments.com and we will be more than happy to help.


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Questions? 

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Verifone VX 520

Ingenico ICT 220

Dejavoo Z11

PAX S90

Dejavoo Z6

First Data FD130

Ingenico ICT 250

Verifone VX 510

Verifone VX 570

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Q: How do I read my monthly bill?


A: We've got a video to help with that! Watch Victoria walk you through your statement here.


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Q:  How can I view my transactions and other reports online? (TransFirst customers only)


A: First, you'll need to set up a TransLink account. Follow the instructions in this video. Once you've created your account, this video will give you a tour of the TransLink platform.


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Q:  How can I update my bank account or contact information with 360? 


A: Send us an email at hello@360payments.com and we will jump right on it.


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Q:  My terminal isn't working! How else can I take payments? (TransFirst customers only)


A: The Transaction Express (TXP) virtual terminal allows you to take a payment anywhere you have access to an internet browser. This video will show you the basics.


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Q:  How do I reorder paper for my machine or get other accessories?


A: You can order paper refills and many other accessories on our website. Order paper here, and browse and order from our selection of free accessories here.


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