In today’s fast-paced business world, it’s easy to get caught up in the newest apps and software and forget about people. Technology connects us like never before, but it also makes it easier to hide behind computer screens, separating us from each other. The credit card industry is no exception – it’s suffering from a transparency crisis.
For too long, business owners have had two choices: national faceless companies that hide behind their logos and the bottom feeders whose dishonest business practices have made the industry what it is today – a minefield of fine print and complicated jargon.
This has to stop, and it has to stop now. It’s why we founded 360 Payments.
Our entire company is built on a “customers first” attitude that we really, truly believe in. We set high standards for ourselves and strive to meet and exceed them every day. Do we always succeed? No, no company is perfect – but check out what our customers have to say on Yelp and on Facebook and you’ll see we practice what we preach.
One of the major issues facing the credit card industry is pricing transparency. Your monthly statement from your credit card processor is likely a jumbled mess of fees and charges, many of which aren’t labeled so you can’t figure out what they’re for.
Unless, of course, you work with 360 Payments.
Our statements are simple, clean, and easy to read. They use real words that real people know, not industry jargon that makes sense only to insiders. If you’re having difficulty figuring out what a statement means, we’re always available to walk you through it and explain everything, line by line if necessary. We’ll even spell out exactly how much we make off of your business – how many other companies can say that?
What’s more, we don’t need all those big words and fancy terms because we’re not trying to hide anything behind them. Our prices are lower than our competitors because we’ve stripped away the junk fees that serve only to pad the pocketbooks of credit card companies. Compare a 360 statement to one from our competitors and you’ll see the difference – those fees can really add up!
Finally, when we change our business practices, we promise to communicate about it early and often, and to explain why it’s happening. We won’t bury the change in a dense, information-packed letter, we’ll spell it out in an email, phone call, or even an in-person visit. We’ll never try to slip anything by you – that goes against our values and how we think of ourselves as people.
Our industry could use more transparency. We believe the buck stops with us.
It’s too easy to get caught up in the “everyone else is doing it” attitude that helped bring the credit card processing industry to the place it is today – we refuse to get sucked in. We’re publishing this blog in part to hold ourselves accountable – if you see us not meeting these standards, please call us on it! We’re changing the industry one transaction at a time, and we want to do it with you. Give us a call at 1-855-360-0360 or drop us a line on our website and we’ll show you why the 360 way is just plain better.
PS – The problem isn’t unique to the credit card industry. Silicon Valley as a whole has an ethics problem.
PPS – Before taking out a small business loan, read this – your bank may not be telling you the whole truth either.