Choosing a credit card processor is a big deal. You’re not just choosing a vendor, you’re picking a partner who will guide you through the complex and sometimes overwhelming world of credit card transactions. Price is obviously a consideration, but it’s far from the only one. Here are four other factors you should take into account when selecting a processor.
Customer Service That Really Works
Even the most foolproof, up-to-date processing systems need some maintenance from time to time, just like even the healthiest humans occasionally catch a cold. When that happens, you want to make sure the processor you’re working with is responsive and competent. Not being able to process credit card transactions is a major inconvenience, no matter what the reason, and getting shuttled around to various departments only makes it worse. Find a company whose representatives take your call right away and are knowledgeable enough to solve the problem themselves. Local tech support is a big plus as well – it’s a huge weight off your shoulders when a technician can be at your door within an hour to help troubleshoot.
Ready to Grow with New Technology
The payments industry is anything but boring. New technologies seem to surge onto the scene every day, from digital wallets like Apple Pay and Samsung Pay to payments made with phones and wearables. It’s more important than ever to choose a credit card processor who is on the cutting edge of technology and is passionate about offering its customers all the options. They should also be knowledgeable about even the newest tech and place an emphasis on educating their customers to make informed processing decisions.
Takes Fraud & Security Seriously
Data security issues like the Equifax breach are becoming more and more common. How can you be sure your business is protected? One of the most important steps you can take is to work with a credit card processing partner who takes your security as seriously as you do. EMV compliance is a great first step, but it’s not always enough. Your processor should be ready and willing to assist with encryption, tokenization, and other security protocols based on your specific situation. Your processor should also take PCI compliance seriously and be able to explain and set up a safe, secure system for all your processing needs.
Has Integrations You Need to Grow
Payments do not exist in a vacuum. You’ll probably want your processing setup to integrate with your POS system, accounting software, and other tools, so look for a processor who is ready to help you with that. From shopping carts to gateways, there’s a multitude of options for ecommerce solutions alone. Find a processor who is knowledgeable about various integrations to ensure you’re streamlining your business systems most effectively.
A Partner You Can Trust
360 Payments has worked hard to become an industry leader in all four of the above categories – and on price. We’d love to show you what that means for your business. Give us a call at 1-855-360-0360 or drop us a line on our website. We’ll show you all the options and help you pick one that’s perfect for you.
PS – Has this post made you decide it’s time to switch processors? Here’s how you can do that, even if you’re still under a contract.
PPS – Leasing your credit card terminal is always a terrible idea. Here’s why.