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3 Reasons to Invest in Auto Shop Management Software
We’re fortunate to partner with many excellent auto shop management software companies to help their customers process payments more efficiently. However, we’re often surprised by how many auto repair businesses still aren’t using an auto shop management software solution in 2018. If you’re still on the fence, here are a few reasons to make the investment today.
Simplify Everything and Save Time
If you’re not using an auto shop management software, you’ve probably got a bunch of other little systems to manage all the various aspects of your business. Many of those might center on spreadsheets or even (gasp!) paper files. How much time do you spend in a day hunting through those files for what you need? How many billable hours do your techs waste trying to log the details for the vehicle they just completed? And when a customer calls into your front office for an update, does your team have to place them on hold for a while so they can locate the requested information? With auto shop management software, all these tasks become a breeze. You’ll work faster, your employees will be happier, and your customers will be more satisfied with the results. What’s not to love?
Improve Internal and External Communication
Auto shop management software makes it easy for your team members to share information quickly and easily throughout the shop. Technicians can quickly provide diagnostic information and repair details to front office staff, who in return can provide a quick go or no-go response after talking with the customer. Even that conversation with the customer is streamlined. Most auto shop management software solutions allow your team to quickly and easily reach out to the customer and take notes on the conversation, without the hassle of sticky notes. Your customers will notice and appreciate the increased level of customer service while your internal team will love the time saved through automated communication.
Your auto shop management software can work even harder for you if it contains an integrated payments solution. 360 Payments has partnered with many of the big names in the industry to provide a payments experience that saves you time and professionalizes your shop. Smaller auto shops sometimes struggle to compete with the big dealerships when it comes to fancy buildings and glossy branding, but being able to process payments quickly and easily from directly within your auto shop management software sets you apart. No more running over to a side terminal, no more complicated double bookkeeping, and no more manual data entry. Everything works seamlessly so you can focus on serving your customers.
What are You Waiting For?
PS – Here’s how to get the most out of your next auto trade show.
PPS – Check out our tips for how to choose the best credit card processor for your auto repair shop.