FAQs and Troubleshooting
Q: How do I use my new credit card terminal?
A: Here are a few videos showing you how to perform basic functions on our most common machines. If your machine isn't listed here, please email us at email@example.com and we will be more than happy to help.
Email us at firstname.lastname@example.org!
Copyright © 360 Payments 2019
Verifone VX 520
Ingenico ICT 220
First Data FD130
Ingenico ICT 250
Verifone VX 510
Verifone VX 570
Q: How do I read my monthly bill?
A: We've got a video to help with that! Watch Victoria walk you through your statement here.
Q: How can I view my transactions and other reports online? (TransFirst customers only)
How can I update my bank account or contact information with 360?
A: Send us an email at email@example.com and we will jump right on it.
Q: My terminal isn't working! How else can I take payments? (TransFirst customers only)
A: The Transaction Express (TXP) virtual terminal allows you to take a payment anywhere you have access to an internet browser. This video will show you the basics.
How do I reorder paper for my machine or get other accessories?